Refund Policy
We want you to be happy with your purchase. Here's our refund policy.
14-Day Satisfaction Guarantee
We want you to love ZempFlow. We offer a 14-day money-back guarantee on all brand-new monthly or annual paid subscriptions to give you a risk-free opportunity to test the platform.
Eligibility & Fair Use Limits
Refunds are strictly available within 14 days of your initial purchase, applicable to first-time subscriptions only. AI & API Fair Use Limit: To prevent system abuse, refunds are not eligible if your account has exceeded reasonable trial consumption limits during those 14 days (e.g., if you have utilized the AI automation to send/process greater than 500 messages or custom API calls).
Non-Refundable Items & Actions
No refunds will be issued for: Automatic subscription renewals (monthly or annual). Custom add-ons, extra user seats, or dedicated phone number/WhatsApp setup fees. Accounts that have been terminated or suspended due to a violation of our Terms of Service (e.g., spamming). Partial, unused time left in a billing cycle after cancellation.
How to Request a Refund
To request a refund, contact our support team at [email protected] from your registered account email or raise a ticket from your user dashboard within the 14-day window. Eligible refunds are processed directly back to your original payment method used for the payment within 5 to 10 business days.
Standard Cancellation
You can cancel your subscription at any time directly from your Account Settings. Upon cancellation, your subscription will not renew, but you will retain full access to ZempFlow’s dashboard and connected channels until the end of your current paid billing period/
Need a refund? Contact our support team
